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Terms of Service

Terms of service

Accounts Past Due

If your account becomes past due you can expect the account to be automatically suspended. 60 days late account will be terminated.

Account Termination

If an account is terminated, We might still have a backup since we have multiple backup systems we will have to hunt for the backup at the fee schedule rate below. Your new account will be on Net 14 terms for the next 90 days. If you maintain a good history we will possibly restore the Net 30 terms.

 

   

Early Termination / Contract Cancelation

As Per the contract terms, 75% of the time remaining amounts of contract terms is to be paid in full before a EPP code to transfer out. Failure to pay will result into negative reporting to your companies credit report.
   

Backups

We offer JetBackup and highly suggest you configuring it to your needs. We can assist at our hourly rate or you can hire someone else to do it if you’re not comfortable doing it yourself.

We do nightly backups to a local FTP server to our servers.
In addition we use Wasabi.com for every other day backups.

We also use Google Drive this is a nightly backup and is synced to a remote server outside of the datacenter on a 4 8TB RAID system. So we do run 4 entire backup systems to help insure our clients files are backed up.

We still highly suggest you to run your own. Sometimes everything in life can seem to go wrong. We’ve seen it.

Fee Schedule

Service Price
Account Suspended Previous owed balance + $45 retrieval fee.
Account Terminated Previous owed balance + New account creation (setup fees) $55 retrieval fee.
Early Termination / Cancelation 75% of the time remaining amounts of contract terms is to be paid in full before a EPP code to transfer out
Hourly Fee $65

Updated on December 1, 2020

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